At NewCoffee, responsible and lawful action is our top priority in order to secure economic success and prevent damage. Compliance is therefore a fundamental component of corporate responsibility and reinforces our values: simplicity, responsibility and reliability. Appropriate compliance measures, such as regular training for our employees, are designed to ensure that all our employees act in accordance with the rules. As part of the ALDI SÜD corporate group, NewCoffee is subject to the same compliance guidelines as ALDI SÜD, which are therefore referenced below.
ALDI SÜD has set up an independent Compliance Department which is responsible for developing the compliance management system on an ongoing basis. Because only an effective system can serve to protect our company, the management and all employees from fines, personal penalties and financial losses and protect our reputation.
In addition, the compliance values are embodied by the company management and infused throughout the company by regularly setting the “tone from the top”.
Code of Conduct
The Code of Conduct of the ALDI SÜD Group has formed the basis for compliance in the company since 2016 and serves as a guideline for all employees. It sets out the principles that we adhere to in our daily dealings with each other, customers and business partners.
Code of Conduct
Contact point for compliance violations
For the purpose of investigating potential compliance violations, ALDI SÜD maintains an open whistleblower culture. ALDI SÜD employees and external third parties (such as business partners, suppliers or their employees) therefore have the opportunity to report violations of the law, violations of the ALDI SÜD Code of Conduct or other ALDI SÜD internal policies. In order to process these reports, the ALDI SÜD Group in Germany has set up a standardised process to allow anyone to report grievances anonymously or in their own name.
In particular, information can be reported on the following topics – also anonymously:
- Theft, embezzlement
- Breach of trust, fraud, falsification of documents
- Breaches of cartel law
- Fair competition violations
- Infringements related to a conflict of interest
- Corruption/bribery, acceptance of prohibited financial benefits
- Human rights violations
- Violations of environmental laws
- Discrimination, bullying, sexual harassment
- Labour law violations and infringements of occupational health and safety regulations
- Misconduct by superiors or team members
- Breaches of data protection stipulations
- Violations of quality assurance guidelines
- Disclosure of confidential information
- Violations that could result in significant financial damage or a loss of reputation
In addition, ALDI SÜD has established a complaints mechanism through the channels listed below. This also enables individuals throughout the supply chain to report grievances, such as human rights violations, environmental law violations, inadequate occupational safety or non payment.
ALDI SÜD ensures that the relevant legal requirements are observed throughout the entire whistleblower process, in particular the German Whistleblower Protection Act (Hinweisbegerschutzgesetz, HinSchG), the German Supply Chain Act (Lieferkettensorgfaltspflichtengesetz, LkSG) and the General Data Protection Regulation (GDPR). In addition, when processing reports, ALDI SÜD always prioritises the protection of whistleblowers and compliance with the data subject rights.
Information on how personal data is processed when potential violations are reported can be found in the ALDI SÜD Privacy Policy.
Counsel of trust
Dr Carsten Thiel von Herff
Thiel von Herff Lawyers
Loebellstraße 4
33602 Bielefeld
Tel.: +49 521 55733-0 (Monday to Friday 8.00 a.m. to 6.00 p.m.)
Mobile: +49 151 58230321 (Monday to Sunday 6.00 a.m. to 10.00 p.m.)
E-mail: ct(at)thielvonherff.de
Whistleblowing system: https://report-tvh.com/
Website: https://thielvonherff.com/
The Counsel of Trust of the ALDI SÜD Group in Germany is available as an external reporting channel. The Counsel of Trust can be reached globally via their website. It is possible to provide a report in German and English, as well as many other languages – especially those of the countries in which ALDI SÜD conducts business. In addition, the Counsel of Trust provides a telephone number as well as a fax number, either of which can be used to submit relevant information. If the language of a whistleblower is not covered by the system, the report will be translated.
Compliance department
Besides contacting the Counsel of Trust, whistleblowers can also directly contact the Compliance Department in the event of (potential) compliance violations.
E-mail: Compliance.Deutschland@aldi-sued.de
If there are any technical issues with the email delivery, please contact the Counsel of Trust.
We would like to point out that inquiries regarding the store business or products of ALDI SÜD should be directed to the Customer Service of ALDI SÜD via the contact form. For customer inquiries concerning the ALDI online shop, a dedicated contact form should be used.
Rules of procedure
Details on the process for handling compliance violations can be found in the rules of procedure available for download below.
